Tier 1 Support Specialist – Savannah, GA (US)
RangeForce is a cutting-edge game changing Cyber Security Company and we are looking for a Tier 1 Support Specialist to be a part of something amazing!
As a Tier 1 Specialist, you are responsible for technical support to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests. The Tier 1 specialist will provide technical support as needed and also troubleshoot modules. Along with being a technical support this position will also provide front facing customer support. This position is part of the global Customer Success team which is motivated to enable teams and individuals to yield the most benefit out of their training efforts as possible.
This is a fantastic time to join our growing business and will suite someone who is ambitious and wants to grow with us.
Candidates with some cybersecurity knowledge preferred.
The Role:
- Answering calls and responding to emails from end users.
- Entering tickets into the ticketing system and resolving issues or complete requests.
- Resetting Active Directory passwords.
- Troubleshooting modules.
- Be passionate about technology and cybersecurity, with excellent customer service and communication skills.
- Continually stay current on new RangeForce module content and cybersecurity current events
Required Skills & Experience
- Bachelor’s degree or equivalent experience.
- 1+ years of experience working is Tier 1 Support Specialist role or other similar Support Specialist role.
- Ability to explain technical issues to all levels of users.
- Prior experience working in technology and/or cybersecurity organizations.
- Experience with Active Directory Users and Computers.
- Familiarity with CRM systems (Salesforce, Hubspot, etc.)
- Strong written communication and presentation skills.
- Eligibility to work for any employer in the US required.
What We Offer:
- Competitive salary
- Excellent health, vision, and dental plans
- Generous leave policy
- Flexible work schedule
- Make an impact on the technology community, make a difference and change the way people defend against cyberattacks. We do not see this as a job – we see it as a mission.
- Be part of a fast-paced startup environment where you get involved in challenging projects and work with global customers.
- Join a dedicated global team of cybersecurity and software professionals.