Welcome to RangeForce Support

How can we help you?

On this site, you can contact support, learn about our latest platform upgrade, and read through our most Frequently Asked Questions. Support is included with your RangeForce license, providing all of the tools, knowledge, and resources needed to implement and operate the platform.

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The Upgrade Process to RangeForce 2.0

RangeForce 2.0 went live in early June. We are upgrading all customers onto this exciting new version. Here, you can learn how it works.

The new RangeForce platform introduces powerful tools to help you create, operationalize, and manage team training programs.

WHAT’S NEW FOR TEAM LEADERS WHAT’S NEW FOR INDIVIDUAL LEARNERS
Add users and assign users to a team. A new easy to navigate UI puts over 150 hours of training at your fingertips.
Align your teams to our new prescriptive learning paths. Search across hundreds of training modules and learn about each training module’s learning objectives.
Team reporting and new dashboards track your team’s progress against the goals you set. Easily track your own progress as your work through courses and achieve learning path certificates.

Once in the modules, you will find our 100% hands-on training model remains. But with our new platform, new modules are delivered even faster to ensure learning covers the broadest set of in-depth topics and the latest threats and vulnerabilities.

After the backend upgrades, as a user, you will experience the following:

  1. You will receive a new registration email.
  2. Accept the invitation just like you did with your previous invitation to the platform.
  3. Once accepted, you will arrive at the new login page. We have moved to Auth0 to allow secure logins via Google, Microsoft, and other social accounts.
  4. Use one of these as your login to get started right away.

Here are some frequently asked questions to help you through the process

If you don’t want to use one of these accounts, simply click the Sign-Up tab in the upper right-hand corner of the login modal. You will need to provide your work email address, a password of your choosing, and accept the terms and conditions.

Over the weekend of June 6th and 7th, we are going to port all of your historic data to the new system.

On June 8th when you log in, please verify that all of your data is there and your reports are working.

If there are any issues, please contact support: support@rangeforce.com

If you cannot find your invitation email, please check your spam folders and filters. If it is not there, it is likely because we do not have your most up to date email address.

Please reach out to us at support@rangeforce.com and let us know that the invitation did not arrive and include your preferred email address. We will get you back up and running in a matter of hours as this is an easy fix.

Yes, you will get access to RangeForce 2.0 if you are on a trial license. We are also upgrading all of our prospective clients who are taking part in trials. We will port-over all historic data that you have collected during the trial. In terms of the length of your trial, if you do not feel you have enough time left to evaluate the new platform, please contact your account representative to discuss extending the trial period.

If you do not know who your account manager is, please email info@rangeforce.com and include your company name, your title, and preferred contact number and we will reach out to you.

As you enter into the training modules, you will find the easy to use layout, instructor guide, learning content, and feedback tabs are still there. With all of the changes to our user interface, we hope you will share even more feedback, both positive and negative. Please add comments to your course ratings as we read these and review the feedback in near real-time. Our goal is to create the very best cybersecurity training platform in the market and your feedback is very important to that goal being achieved.

If you have specific feedback or improvement ideas, we invite you to send them to info@rangeforce.com.

You can submit that bug or typo by writing us an e-mail at info@rangeforce.com. Thank you for taking the time to report a bug or a typo! We really appreciate the help.

See the RangeForce 2.0 Admin and Manager Training Video
See the RangeForce 2.0 Learner Training Video

RangeForce Platform Common Questions

Rangeforce is a cloud based gamified learning space that is focused on real life hands-on practical learning experience.

  • Accessible anywhere – you can learn anywhere at any time using our cloud based virtual environment.
  • Real life based scenarios – up-to-date practical hands-on materials created by various field professionals.
  • Adaptive learning – take maximum out of your learning experience by covering topics you’re not experienced yet and leave out things you already know.
  • Monitor your progress – compare your learning progress with your friends, co-workers and other learners in the system with our user progress monitor.
  • Plan your future – customised learning path so that you could plan your career path and prioritize learning steps.

Yes, we are more than happy to have new content on our site and even have a person who specifically deals with content management. Please let us know, what exactly you have in mind, by writing an e-mail at info@rangeforce.com

We currently support 3 learning tracks with 100+ topics to support continuous learning for SOC, DevOps, WebApplication Security teams.

Yes, you can start your selected mission in any computer that has a web browser and network connection a minimal of 3 Mb/s to get the most out of the experience.

Yes, you can, but not all of them. Currently you’re not able to use Alt+Tab, because it’ll switch between your local machine’s windows instead of the virtual machine’s. Use Shift+Alt+Tab instead.

In order to copy data within the module use the well known Ctrl+C keyboard shortcut.

Now, if you wish to paste previously copied data to a terminal within your lab you should use either Ctrl+Shift+V or Shift+Insert keyboard shortcuts. Everywhere else the ordinary paste (Ctrl+V) combination works.

There are various paths you can take, but if you’re new to our system we advise you to start by taking the “Introductory mission” to get more familiar with the system and then continue with more complex missions.

Yes, of course! Siege is meant for more advanced users who want to test their skill set with other same field specialist. If you’re one of them go straight to the battle field.

No, you don’t. Although some of the missions are linked as a track you can easily skip the parts you’re more experienced in and move to a mission less known to you.

No, unfortunately you can’t. Since the system runs in a virtual environment and is cloud based you need to have internet connection to get access to the machines assigned to you during your learning process.

Don’t worry! Every mistake is a step closer to greater knowledge. The easiest way is to go back to user hub (rangeforce.com), end your mission manually and start from the beginning.

No worries. Until we get our community environment up and running you can always write to us. Check contacts here.

A training module is meant for learning new hands-on practical skills with supporting theory alongside it. Training modules are suitable for users who wish to learn something new at their own pace and time.

A siege is for more advanced users who want to test out their skills and knowledge compared to other specialists working in the same field. Traditionally, RangeForce has run CyberSieges onsite. That has become a challenge during COVID-19 and we are responding by creating a series of online competitive sieges that will be launching in the spring and summer of 2020. Follow up on Linkedin to keep up with our latest releases.

Still need help? Contact support here.

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