Information you provide us
When registering an user account and using our services we may ask you to provide certain personal data for the purposes of managing your user account and providing our services. This information may include:
Contact details, such as name, email address and phone number; Billing information, including credit card and payment information; Information you provide to us to receive technical assistance or during customer service interactions;
Information we collect from other sources
If you register your user account with your Google, Github, Microsoft or other third party account, we may obtain your contact information, such as your name and e-mail address, from the pertinent service provider in order to register your user account and grant access to our services.
Information we collect automatically
When you use our services, we automatically collect the following information:
Information about the computer or mobile device you use to access the services, including device identifiers, type of operating system, and the type of browser used; Log information about your use of the services, including access times, pages viewed, IP address; Performance data: learner analytics data about module and course progress.
How we use your personal data and our legal basis for data processing
Personal data is collected and processed on the basis of fulfilling the service contract between you and RangeForce.
We use your personal data for providing services, including creating and managing your user account, managing your subscriptions, providing you with technical and customer support. We may record and use your performance data for analytical and statistical purposes. Device and log information is used to measure and improve the services. We may use your name and e-mail to send you updates and important information regarding provision of the services (you may opt out of such e-mails, by clicking the unsubscribe button which can be found at the end of such e-mails).
Should you so indicate separately, we will use your name and e-mail address to deliver you marketing and promotional offers on behalf of RangeForce.
We may also use the information about you for other purpose for which the information was collected, provided that such purpose was disclosed to you at the time of collection or you provided a separate consent for processing your data for such purpose.
We will retain your personal data until the closure of your user account. This period may be extended further, up to 6 months from the closure of your user account, but it will be only for so long as it is reasonably necessary for us to have sufficient information to respond to any issues that may arise after the end of your relationship with us. When your personal data is no longer required, we will destroy, delete or convert it into an anonymous form.
You may have the right under the GDPR to request erasure of your personal data before 6 months from the closure of your user account. If you wish to exercise this right, please see the section below, entitled “Exercising Data Subject Rights Under the GDPR”.
You may at any time request to see, update or remove the personal data collected from our systems. You may also object to the processing of your personal data. However, please note that certain services cannot be provided after you prohibit processing or request deletion of your personal data. If we are processing your personal data based on your consent, you may withdraw that consent at any time by deleting your user account by sending a pertinent request to email@example.com.
You may, at any time, request to receive the personal data you have provided to us in course of using the services in a structured, commonly used and machine-readable format and have the right to transmit the data to another service provider.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless it is necessary for providing the services or required by law.
We may use third party authorized processors to process your data, for example store your data in servers hosted by third party cloud service providers such as Google, Amazon, Microsoft Azure, IBM Bluemix, Rackspace, etc. For user registration we may use Auth0 services (Auth0, Inc.). The data stored by such data processors is encrypted, secured and cannot be accessed by any third parties. Any such authorized processor shall be obliged to adhere to the terms set forth in this document. In case you have been assigned to use the RangeForce services by your employer, we may transmit your performance data to your employer.
We may identify and contact users with outstanding performance results for the purposes of entering them into our talent database from where we may transmit the performance data, name and e-mail of such person to potential employers. Your data will not be forwarded to potential employers unless you have given us explicit permission to do so.
If you are from the European Economic Area (EEA), we shall not transfer your personal data to third countries, unless the recipient country or the particular person or entity receiving the data ensures an adequate level of protection for the data received, or applies safeguards as legally required for these kinds of transfers. For instance, if we are to transfer your personal data from the EEA to a recipient in the United States, our contract with that third party is governed by terms which include the standard contractual clauses (SCC) provided by the European Commission for data transfers from the EU to a non-EU or EEA processor.
We shall maintain adequate technical and organizational measures to ensure such level of security in our processing of personal data as appropriate in the given circumstances. The measures particularly address the following: (a) the protection of personal data against unauthorized or unlawful processing and against accidental loss, alteration or destruction; (b) the integrity and confidentiality of personal data; (c) the availability and resilience of the service features pertinent to the processing of personal data; and (d) our ability to restore the availability and access to personal data in a timely manner after a service failure.
However, please be aware that no security measure is perfect. Our efforts notwithstanding, we cannot guarantee that your personal data, during transmission over the internet or while stored in our systems or those of our service providers or while otherwise in our care, will be absolutely safe from unauthorized or unlawful processing or accidental loss, alteration or destruction, or that they will indeed be intact and confidential at all times or shortly available after any service incident. Note also that we cannot control, and are not responsible for, the actions of other parties with whom you share (or instruct us to share) your personal data.
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Our services and websites do not support “Do Not Track” requests. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your browser allows you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked. If you want to opt-out of this online behavioral advertising, visit the following sites: http://www.aboutads.info/consumers.
If you have any questions related to this policy or in case of any suspected infringement of your privacy, please contact us at firstname.lastname@example.org.
In case you believe that we are processing your personal data in violation of the GDPR, you have the right to lodge a complaint with the supervisory authority located in the EEA country where you reside or work or where the alleged infringement took place.
If you are in the European Union (EU) or the European Economic Area (EEA), you may have rights under the General Data Protection Regulation (GDPR).
If you access our services through a contract with your employer or educational institution, RangeForce is acting as a Data Processor on behalf of your employer or educational institution. Requests relating to the exercise of rights under the GDPR should be directed to your employer or educational institution, who is the Data Controller for your personal information. We will act promptly on directions we receive from the Data Controller in response to such a request.
If you access our services through a direct contractual relationship with RangeForce, you can exercise your rights under the GDPR by making a request directly to email@example.com.
Our contact information:
440 Monticello Ave, Suite 1802
Norfolk, Virginia 23510-2670